As I am sure many IT Pros have done before, users have gotten new computers or been moved around, and with them their personal files move as well. One of the most “fun” is all e-mail related content. Outlook, the mail client for many companies, does not provide a real easy way to backup all Outlook related files. Most recently I needed to backup a users nickname file. If you are not familiar with this file, it is the file that populates the “To”, “CC”, “BCC” fields with commonly used addresses and people. It is used in combination with the contacts folder to populate the drop down list. The problem with many users is that they rely on this drop down list rather than entering a contacts information into the Contact folder, and therefore when you move the PST file you loose those entries in the drop down list. During my research on the topic I found the following article on Experts Exchange:
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_23106296.html
NOTE: You have to scroll all the way down to see the actual responses on Experts Exchange
As it turns out the nickname file “*.NK2” is found right along side the PST files. However as some will discover it is not an easy file to find. I recommend setting the following Folder View Options:
- Show Hidden Files and Folders
- Show Extensions
- Show Hidden Operating System Files
The last item did the trick for me with Windows Vista Ultimate. It may be different in XP, but I did not test this process with XP. The only thing I dislike about this file, other than the fact that it is hidden and not built into the PST is that its is a binary file so there is no easy way to edit or review the contents, say delete a bad entry. I know there are tools to remove bad entries and a Google search can reveal those. For those of you (including me) that are upset with the contents not being integrated with the PST let me offer this one view point; In Outlook 2007 you can have multiple PST files, ideally for different email accounts, so how can Outlook figure out which nicknames to relate to which PST file? You could argue that only store the nicknames that mail is sent to from the sending email account. In other words, if you send a message to Bill Gates from Mail Account A then store Bill Gates in PST File A, and not PST File B.
I would be curious if anyone else has similar problems or findings with Outlook file backup and recovery.
-Brent